Return Policy

Return Policy

Peerless Specialties, LLC dba The Balloon Bag understands that sometimes your purchase is not a perfect fit. For that reason, we offer customers the option to return or exchange most items purchased within 60 days of receipt. Please return any products (via Fedex, UPS, USPS) for items purchased online to:

The Balloon Bag
1007 E Pleasant Valley Blvd.
Altoona, PA 16602

Return Requirements

We reserve the right to limit or decline returns that don't meet the following requirements:

Returns must be received within 10 days Items being returned must be new and unused Refunds are provided in the form of online credit payment. In-store purchases can only be returned in a store. They cannot be returned by mail. Returns or exchanges without the original receipt/packing slip will be offered a merchandise credit for the lowest price.

The following items cannot be returned:

Customized/personalized items

Food Items

Please feel free to contact our customer service department at 1-800-813-4631 or email us at info@balloonbag.com and we will be happy to assist you.

Cancellation Policy: If an order has been placed and a credit card has been charged, we are able to refund your order before it ships; however, due to the nature of internet speed of billing and fulfillment of an order, we charge a 15-18% cancellation charge for the bank fees and processing charges already incurred due to your order being placed on our shopping cart system.